Shipping Policy 运输条款

FAQ & Shipping Policy

1. Is shipping free? Yes. We offer free worldwide shipping on all orders, allowing you to easily enjoy the convenience of international direct delivery.

 

2. Why might my order be split into multiple packages? This is to ensure that your package passes through the customs of your destination country or region legally and smoothly. According to customs regulations for “personal use imports” in most countries, the quantity of nicotine-containing products (such as RELX pods) allowed in a single import is strictly limited. If your order exceeds the local customs exemption limit, we will proactively split your order into multiple packages and ship them in batches at no extra cost to prevent the package from being returned. Your packages will be delivered via safe and reliable international logistics carriers.

 

3. How long will it take to receive my order? To strictly comply with international regulations on nicotine-containing e-cigarettes, all our products are shipped directly from our overseas bonded warehouses.

  • Estimated Delivery Time: 7–21 days (approx. 1-3 weeks), depending on the destination country. This timeframe includes international transit and local customs clearance. Once your package is shipped, we will provide a fully trackable logistics tracking number so you can monitor your shipment’s progress. Please note that delivery times may fluctuate slightly during peak international shipping seasons or routine customs inspections. Thank you for your patience.

 

4. What if my order is lost or experiences transit issues? We provide full transit protection for all orders that comply with “personal import” guidelines. As long as you provide a valid personal name and a private residential address (please do not use company addresses, store addresses, or pseudonyms), customs detention is extremely rare. If your package is lost in transit due to the courier, or returned due to customs clearance issues caused by force majeure, we will reship your order free of charge after verification. If you notice any shipping abnormalities, please contact our customer service team at support@buyqos.com. For more details, please refer to our Refund and Return Policy.

 

5. Do I need to pay customs duties and taxes? This depends entirely on the customs policies of your country or region. In most cases, you will not have to pay any extra fees as long as the total value of your order falls within the local “personal import” tax exemption threshold. However, if your order value is high and is selected for a random customs inspection, minor import duties or related fees may apply. These charges are collected by your local customs authority and must be borne by the recipient. Therefore, we highly recommend checking your local tax exemption limits before ordering. If you wish to make a large purchase, we suggest splitting it into multiple smaller orders that fall within your local tax exemption threshold.

常见问题与物流政策

1. 免运费吗？ 是的。我们为发往全球的订单提供免运费服务，让您轻松享受海外直邮的便利。

 

2. 为什么我的订单可能会被分拆成不同的包裹发货？ 这是为了保障您的包裹能合法且顺利地通过您所在国家或地区的海关。根据各国海关针对“个人自用进口”的规定，含尼古丁产品（如 RELX 烟弹等）的单次进口数量通常有严格限制。如果您单次购买的数量超过了当地海关的规定额度，为了避免包裹被退运，我们会主动且免费地将您的订单分拆成多个包裹，并分批次为您发出。包裹将通过安全可靠的国际物流专线送达您手中。

 

3. 下单后我什么时候能收到货？ 为了严格遵守各国对于含尼古丁电子烟的监管政策，我们所有的商品均从海外保税仓直接发货。

  • 预计送达时间： 7–21 天（约 1-3 周），具体时效视目的地国家而定。 此时间已经包含了跨国运输以及当地海关的清关时间。包裹发出后，我们将为您提供全程可追踪的物流单号，您可以随时掌握包裹的最新动态。请注意，在国际物流高峰期或遇到海关例行抽查时，时效可能会有轻微波动，感谢您的耐心等待。

 

4. 如果我的订单在运输途中出现异常或丢失怎么办？ 我们为所有符合“个人进口”规范的订单提供全程运输保障。只要您在下单时使用的是真实的个人姓名和私人住宅地址（请勿使用公司、店铺地址或虚假化名），极少会出现海关扣留的情况。如果在运输途中因物流公司原因导致包裹丢失，或因不可抗力发生清关异常被退回，我们在核实情况后，将为您免费重新发货。如有任何物流异常，请通过 Email 联系我们的客服：support@buyqos.com。详情也可参阅我们的退款和退货政策。

 

5. 我需要缴纳关税和税款吗？ 这取决于您所在国家或地区的海关政策。绝大多数情况下，只要订单价值在当地的“个人进口”免税额度内，您无需缴纳任何额外费用。如果您的单笔订单金额较高，且在清关时被海关抽查，可能会产生一定的进口关税或相关费用。这部分费用由当地海关收取，需由收件人自行承担。因此，我们建议您在下单前了解当地的免税政策；如果购买量较大，建议分拆成多个符合免税额度的订单进行购买。