Privacy Policy 隐私政策

Privacy Policy

Last Updated: June 2026 

Welcome to BuyQoS (“the Website”). We value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal data, as well as your statutory rights under applicable global data protection regulations.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information: Name, email address, phone number, and shipping/billing addresses.
  • Financial Data: Selected payment methods and transaction records (all sensitive payment details are processed securely via third-party encrypted gateways such as Alipay, WeChat Pay, Google Pay, or relevant bank card acquirers; we do not store your raw credit card numbers).
  • Technical Data: Internet Protocol (IP) address, device type, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you navigate and use our website.

 

2. How We Collect Your Data

  • Direct Interactions: When you register an account, place an order, subscribe to our newsletter, or contact customer service.
  • Automated Technologies: As you interact with our website, we automatically collect technical data via cookies, server logs, and similar tracking technologies.

 

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Contract Fulfillment: To process your orders, arrange delivery, and provide after-sales support.
  • Legitimate Business Interests: To improve our platform, ensure website security, and prevent corporate fraud.
  • Your Consent: For sending direct marketing communications (you maintain the right to withdraw consent at any time).
  • Legal Obligations: To comply with standard tax, accounting, and international trade record-keeping laws.

 

4. How We Use Your Data

Your data is strictly used to:

  • Manage your account and complete your purchases.
  • Provide accurate international shipping and customs clearance updates.
  • Respond to your inquiries and handle refund/return requests.
  • Send service-related notifications and optimized promotional material (with consent).

 

5. Data Sharing & Cross-Border Transfer

We do not sell your data. We only share it with vetted third parties strictly necessary for business operations:

  • Service Providers: International couriers, bonded warehouses, and secure payment processors.
  • Legal Compliance: When mandated by competent customs authorities, court orders, or applicable international law.
  • Cross-Border Transfers: Because we provide direct overseas fulfillment, your data may be transferred to and processed in secure overseas servers. We ensure all cross-border transfers comply with standard international data protection safeguards.

 

6. Data Storage & Security

  • Retention: We keep your data only for as long as necessary to fulfill the purposes we collected it for (e.g., standard transaction records are archived for up to 7 years to meet global accounting standards).
  • Protection: We implement robust SSL encryption, strict internal data access controls, and regular database backups to guard against unauthorized access, alteration, or disclosure.

 

7. Your Data Privacy Rights

Depending on your applicable jurisdiction, you possess the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request the deletion of your personal data, provided there is no ongoing legal obligation for us to retain it.
  • Withdraw Consent: Unsubscribe from our marketing lists instantly via the “Unsubscribe” link in any email.

 

To exercise any of these rights, please reach out to our Data Protection Officer at: support@buyqos.com

 

8. Cookies Policy

We use cookies to optimize your browsing experience, save your shopping cart items, and analyze site traffic. By continuing to use BuyQoS, you consent to our use of cookies. You may manage or block cookies through your individual browser settings.

 

9. Policy Updates

We reserve the right to update this Privacy Policy periodically. The revised version will be uploaded to this page with an updated “Last Updated” timestamp.

Contact Us

For any questions, privacy concerns, or formal requests:

  • Website: [https://buyqos.com](https://buyqos.com)
  • Email: support@buyqos.com

最后更新时间： 2026年6月 (可根据您实际上线的月份自行调整)

欢迎访问 BuyQoS（以下简称“本网站”或“我们”）。我们高度重视您的隐私，并承诺全力保护您的个人信息。本隐私政策旨在阐明我们如何收集、使用、存储、保护及处理您的个人数据，以及您在适用的个人信息保护法规下所享有的法定权利。

1. 我们收集的信息类型

我们可能会收集和处理以下类别的数据：

  • 身份与联系信息：姓名、电子邮箱地址、电话号码以及收货/账单地址；
  • 财务与交易数据：您选择的付款方式及订单交易记录（所有支付细节均通过支付宝、微信支付、Google Pay 或相关收单银行的加密安全网关进行处理，本网站不接触也不存储您的完整信用卡号）；
  • 技术数据：IP 地址、设备类型、浏览器类型及版本、时区设置以及操作系统；
  • 行为数据：您在我们网站上的浏览轨迹、停留时间及点击偏好。

2. 信息的收集方式

  • 您主动提供：当您注册账户、下达订单、订阅服务或联系我们的客服时；
  • 系统自动采集：当您浏览本网站时，我们的服务器日志、Cookies 及类似追踪技术会自动抓取相关的技术数据。

3. 数据处理的法律依据

我们仅在具备以下合法基础的前提下处理您的数据：

  • 履行合同：为您处理订单、安排国际物流派送及提供售后服务；
  • 正当商业利益：用于优化网站功能、保障网络安全以及防范交易欺诈；
  • 您的明示同意：用于向您推送电子烟相关的营销或促销邮件（您可随时撤回该同意）；
  • 遵守法律义务：履行税务、审计及跨境贸易监管所要求的记录留存义务。

4. 我们如何使用您的信息

您的个人数据将主要用于：

  • 维护您的商城账户并核实交易；
  • 协助承运方与海关顺畅推进包裹的跨境清关与派送；
  • 处理您的咨询、客诉、退货或退款请求；
  • （在您同意的前提下）向您发送订单状态更新及最新商品优惠。

5. 数据的共享与跨境传输

我们绝不会向第三方出售您的个人数据。我们仅在必要时与具备资质的合作伙伴共享数据：

  • 核心服务提供商：合作的国际物流公司、海外保税仓以及第三方支付机构；
  • 法律合规需求：当执法机关、海关机构或法定程序出具正式要求时；
  • 跨境传输：鉴于我们的商品由海外直邮发货，您的订单数据可能会在受保护的海外服务器之间进行传输与处理。我们将采取严格的行业标准，确保数据在跨境流转时的绝对安全。

6. 数据的存储与安全保护

  • 留存期限：我们仅在实现收集目的所需的必要期限内保留数据（例如：依据通行的商业会计准则，交易存根通常会归档封存 7 年）；
  • 安全措施：我们采用全站 SSL 加密传输、内部数据权限分级控制以及定期数据库镜像备份，以防止数据遭到未经授权的访问、篡改或泄露。

7. 您的隐私权利

根据适用的数据保护法律，您对自己的个人信息享有以下权利：

  • 查阅权：有权索取我们所持有的关于您的个人数据副本；
  • 更正权：若发现您的信息有误或不完整，有权要求我们进行更正；
  • 删除权（“被遗忘权”）：在不存在法定强制留存义务的前提下，有权要求我们注销账户并清除您的个人数据；
  • 撤销同意权：您可以通过任何一封推广邮件底部的“取消订阅（Unsubscribe）”按钮，一键撤销营销推送许可。

如需行使上述权利，请联系我们的数据保护专员邮箱：support@buyqos.com

8. Cookies 政策

本网站利用 Cookies 及相关技术来记住您的购物车商品、识别用户身份并统计网站流量。继续使用本网站即表示您同意我们使用 Cookies。您可以通过浏览器的设置自行禁用 Cookies，但请注意这可能会导致网站的部分购物功能无法正常运转。

9. 政策的变更

我们保留随时修改本隐私政策的权利。任何条款的更新都将实时发布在本页面上，并更新顶部的“最后更新时间”。

联系我们

如果您对本隐私政策或个人数据处理有任何疑问、意见或申诉，请通过以下方式联系我们：

  • 官方网址： [https://buyqos.com](https://buyqos.com)
  • 客服邮箱： support@buyqos.com